At Room to Grow, we’re dedicated to creating magical spaces for your little ones with our carefully crafted children’s furniture. We understand that sometimes adjustments are needed, which is why we’ve designed a straightforward shipping and returns process to ensure your complete satisfaction.

Shipping Information

Key Shipping Details:

  • Order Processing: 1-2 business days
  • Standard Shipping: Via DHL or FedEx (10-15 business days after dispatch) – £12.95
  • Free Shipping: Via EMS for orders over £50 (15-25 business days after dispatch)
  • Delivery Areas: Worldwide (excluding some Asian and remote regions)

Once your order is dispatched, you’ll receive a tracking number via email so you can follow your package’s journey to your little one’s room.

Our Magical Returns Process

We want you to love every piece from Room to Grow. If something isn’t quite right, here’s how our simple returns process works:

Returns At a Glance:

  • Return Window: 15 days from delivery date
  • Condition: Items must be unused, in original packaging with all tags attached
  • Refund Method: Original payment method (processed within 5-7 business days)
  • Return Shipping: Customer’s responsibility (except for faulty items)

Step-by-Step Returns Process

Step 1: Initiate Your Return

Within 15 days of receiving your order, please email our customer care team at [email protected] with:

  • Your order number
  • Item(s) you wish to return
  • Reason for return
  • Whether you prefer an exchange or refund

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Body:
Dear Room to Grow Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]).

Item name: [Product Name]
Reason for return: [Please specify]
I would prefer: [Refund/Exchange for [Product Name]]

Please advise next steps.

Kind regards,
[Your Full Name]
[Your Contact Number]

Step 2: Wait for Approval

Our team will respond within 1-2 business days with:

  • Return authorization (if approved)
  • Return shipping address
  • Special instructions if needed

Step 3: Package & Ship Your Return

Please ensure:

  • All original packaging and protective materials are used
  • The item is in resalable condition (unused, undamaged)
  • You include a copy of your order confirmation

We recommend using a tracked shipping service and keeping your receipt until the refund is processed.

Step 4: Refund or Exchange Processing

Once we receive and inspect your return:

  • Refunds: Issued to your original payment method within 5-7 business days
  • Exchanges: Processed immediately after return approval (shipping charges may apply)

Special Considerations

Non-Returnable Items

To ensure the health and safety of all our little customers, the following cannot be returned unless faulty:

  • Baby & Toddler Mattresses (hygiene reasons)
  • Changing Mats (hygiene reasons)
  • Bedding that has been removed from packaging

Faulty or Damaged Items

If your item arrives damaged or faulty:

  • Contact us immediately at [email protected] with photos of the damage
  • We’ll arrange a replacement or refund at no extra cost
  • In some cases, we may ask you to return the item (we’ll cover shipping)

Our Promise to You

Just as we carefully craft each piece of furniture with love and attention, we handle every return with the same care. Our goal is to ensure your little one’s space is perfect, even if that means making adjustments after your purchase.

For any questions about our returns policy, please don’t hesitate to contact our friendly team at [email protected].

Last Updated: [Insert Date]