At Room to Grow, we carefully craft each piece of children’s furniture to bring joy to your little one’s space. However, we understand that sometimes things might not be quite right. That’s why we’ve created a simple, fair returns process to ensure your complete satisfaction.

Key Points at a Glance

  • Return window: 15 days from delivery date
  • Condition: Items must be unused, in original packaging with all tags attached
  • Refund method: Original payment method (processed within 5-7 business days)
  • Return shipping: Customer’s responsibility (except for faulty items)

Our Returns Process (Step by Step)

Step 1: Initiate Your Return

Within 15 days of receiving your order, please email our customer care team at [email protected] with:

  • Your order number
  • Item(s) you wish to return
  • Reason for return
  • Whether you prefer an exchange or refund

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Body:
Dear Room to Grow Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]).
Item name: [Product Name]
Reason for return: [Please specify]
I would prefer: [Refund/Exchange for [Product Name]]

Please advise next steps.

Kind regards,
[Your Full Name]
[Your Contact Number]

Step 2: Wait for Approval

Our team will respond within 1-2 business days with:

  • Return authorization (if approved)
  • Return shipping address
  • Special instructions if needed

Step 3: Package & Ship Your Return

Please ensure:

  • All original packaging and protective materials are used
  • The item is in resalable condition (unused, undamaged)
  • You include a copy of your order confirmation

We recommend using a tracked shipping service and keeping your receipt until the refund is processed.

Step 4: Refund or Exchange Processing

Once we receive and inspect your return:

  • Refunds: Issued to your original payment method within 5-7 business days
  • Exchanges: Processed immediately after return approval (shipping charges may apply)

Special Considerations

Non-Returnable Items

To ensure the health and safety of all our little customers, the following cannot be returned unless faulty:

  • Baby & Toddler Mattresses (hygiene reasons)
  • Changing Mats (hygiene reasons)
  • Bedding that has been removed from packaging

Faulty or Damaged Items

If your item arrives damaged or faulty:

  1. Contact us immediately at [email protected] with photos of the damage
  2. We’ll arrange a replacement or refund at no extra cost
  3. In some cases, we may ask you to return the item (we’ll cover shipping)

Our Promise to You

Just as we carefully craft each piece of furniture with love and attention, we handle every return with the same care. Our goal is to ensure your little one’s space is perfect, even if that means making adjustments after your purchase.

For any questions about our returns policy, please don’t hesitate to contact our friendly team at [email protected].

Last Updated: [Insert Date]