Welcome to Room to Grow’s FAQ section! We’ve compiled answers to the most common questions about our magical children’s furniture and delivery services. If you can’t find what you’re looking for, our parent-friendly customer care team is always happy to help at [email protected].

About Our Products

Q: What types of children’s furniture do you specialise in?
A: We offer a carefully curated selection of high-quality furniture designed specifically for children’s spaces, including:
  • Beds (cabin beds, bunk beds, toddler beds)
  • Bedroom furniture sets
  • Storage solutions (dressers, bookcases, baskets)
  • Nursery essentials (changing mats, baby dressers)
  • Comfort items (beanbags, bedding)
  • Room accessories (lamps, clocks)
Each piece is designed to grow with your child while creating magical childhood spaces.
Q: Are your products suitable for small spaces?
A: Absolutely! Many of our products like cabin beds and convertible furniture are designed with space-saving in mind. Our storage solutions (baskets, small storage units) are perfect for keeping small rooms organised while maintaining that magical feel.
Q: Do you offer furniture that converts as my child grows?
A: Yes! We’re particularly proud of our convertible furniture range, including our bestselling cabin beds and cot-to-toddler beds. These pieces are designed to adapt to your child’s changing needs, making them excellent long-term investments for growing families.

Ordering & Payment

Q: What payment methods do you accept?
A: We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All payments are processed securely through our encrypted checkout system.
Q: Is there a minimum order value?
A: There’s no minimum order value, but orders over £50 qualify for our free shipping option via EMS.
Q: Can I modify or cancel my order after placing it?
A: We process orders quickly to get your items to you as soon as possible. If you need to modify or cancel your order, please contact us immediately at [email protected] and we’ll do our best to accommodate your request.

Delivery Information

Q: What delivery options do you offer?
A: We offer two convenient delivery options:
  1. Standard Shipping (£12.95) – Processed in 1-2 business days, delivered via DHL or FedEx in 10-15 days after dispatch (ideal for smaller items)
  2. Free Shipping (Orders over £50) – Processed in 1-2 business days, delivered via EMS in 15-25 days after dispatch (perfect for bedroom sets)
Both options include tracking information so you can follow your package’s journey.
Q: Do you ship internationally?
A: Yes! We ship worldwide to most countries (excluding some remote areas and parts of Asia). International delivery times may vary slightly by destination. Please note that any customs or import duties are the customer’s responsibility.
Q: How will I know when my order has shipped?
A: You’ll receive an order confirmation email immediately after placing your order, followed by a dispatch notification with tracking information once your items are on their way. The carrier will then provide updates as your package nears your home.
Parent Tip: For convertible furniture like our cabin beds, we recommend scheduling delivery when you’re ready to assemble – it makes the room transformation even more special for your child!

Returns & Exchanges

Q: What is your return policy?
A: We want every piece in your child’s room to spark joy. If any item doesn’t meet your expectations, you have 15 days from delivery to initiate a return. Please contact us at [email protected] to begin the process.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect. In those cases, we’ll happily cover the return costs.
Q: How long does it take to process a refund?
A: Once we receive your returned item, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment provider.

Customer Support

Q: How can I contact customer service?
A: Our parent-friendly customer care team is available via email at [email protected]. We aim to respond to all inquiries within 24 hours during business days.
Q: Where is Room to Grow located?
A: Our family is based in Hereford, UK at 90 Belmont Rd, Hereford, GB HR5T 1TI. While we don’t have a physical storefront, we’re proud to deliver our thoughtfully designed children’s furniture worldwide.
Remember: We can’t wait to be part of your journey in creating magical childhood spaces – one carefully delivered package at a time!